What are you having trouble with?
Problems with Log In:
Barcode/PIN
Invalid PINs can be reset via:
- Reset Your PIN
- Contacting the nearest circulation desk
- Calling Borrower Services at 604.822.2406
Note: New PINs take up to 20 minutes for EZproxy to take effect!
CWL (Campus-Wide Login)
Contact UBC IT Help Desk
- Tel:
- 604-822-2008
- Email:
- Help Desk Contact Form
- Hours:
- 8:00am to 4:30pm, Monday to Friday
Problems with myVPN:
UBC IT offers free VPN services to UBC students, faculty, and staff at both the Vancouver and Okanagan campus.
Contact UBC IT Help Desk
- Tel:
- 604-822-2008
- Email:
- Help Desk Contact Form
- Hours:
- 8:00am to 4:30pm, Monday to Friday
Problems with Access:
If you cannot access the resource, please contact us via the Library E-Resources Contact Form.